Product Information - Business Etiquette Standards Training
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Customer Service...It\'s All In the Details
Customer Service...It's All In the Details $19.95

Customer Service Training has never been easier. Don’t you wish that every company you contacted via the telephone treated you with respect, valued your time and truly showed gratitude for your interest in their services or products? These are skills that can be taught. Workplace etiquette begins with living by the principles of what it means to be a gentleman or a lady and this workshop is a great tool in improving business protocol on every level. Don’t underestimate the difference that knowing and using these skills can bring to the personal and professional success of every individual and company. This workshop is designed to remind individuals of the role that they play in helping others to feel valued and comfortable. If you want to truly be respected, honored and remembered for all the right reasons, you don’t want to miss this amazing opportunity for self improvement. When we improve ourselves, everything and everyone around us notices and improves as well. Proper business etiquette is the solution for excellent customer service. This workshop is appropriate for any business, any social group both men or women.

I. Define a Gentleman

  • Proper Introductions
  • Doors
  • Speech
  • Behavior
  • When to Pay
  • Dress
  • Stand
  • Physical Affection
  • Helpful
  • Borrowing Money
  • Keep my Word
  • Good Hygiene
  • Character
  • Priority is the Reputation of the Lady

II. Define a Lady

  • Graceful
  • Kind
  • Avoids Gossip
  • Confident
  • Trustworthy
  • Well Read/World Events
  • Avoids being the Center of Attention
  • Appropriate Dress
  • Not too Loud
  • Balance in Conversation
  • Never Puts her Reputation at Risk or of Others
  • Interested in Others more than Self

III. Professional Telephone Protocol (25 essential telephone skills for success)

  • Greetings
  • Call Waiting
  • Placing Customers on Hold
  • Transfers
  • Respect
  • much, much more

IV. Email Etiquette

  • Response Time
  • Verb-age
  • Protect Your Reputation
  • Protect Your Relationships
  • Security

V. Cell Phone Etiquette

  • Ring tones
  • Public Use
  • Conversation
  • When Not to Answer
  • Texting versus Talking
  • Texting Etiquette

VI. Social Media Etiquette

  • The Me, Myself and My Mentality
  • Think First

We could have listened to Ms Irvine talk all day. We didn't want it to stop. Thank you.
~ Kandice Bewley Baker-Vice President, Bewley Properties, Greenville, TN